Market Surveillance
Price on request
Market surveillance is not solely the responsibility of the authorities. Economic operators (manufacturers, distributors, importers, etc.) are also required to monitor and evaluate products in use for potential defects.
Scope of services per package
| Service | Budget | Balanced | Premium |
|---|---|---|---|
| Contract type | Service contract | Contract for work | Contract for work |
| Consultant level (Junior / Senior) | 80% / 20% | as required | as required – min. 80% Senior |
| Performance guarantee | subject to billing of additional expenditure | limited (additional expenditure billed at daily/hourly rate) | unlimited |
| Payment terms | 25% advance payment, balance monthly (7 days) | 30 days, monthly interim billing | 60 days, installment payment 0.00% interest |
| Liability | none | tbd |
Description
Market Surveillance as a Service
Market surveillance is not solely the responsibility of the authorities. Economic operators (manufacturers, distributors, importers, etc.) are also required to monitor and evaluate products in use for potential defects.
Passive vs. Active Market Surveillance
Market surveillance / post-market monitoring is legally required for all products. This arises from various EU regulations and directives (General Product Safety Regulation, Market Surveillance Regulation, and others), as well as national legislation.
"Passive market surveillance" is implemented in companies in the form of complaints management – the customer must have a straightforward means of reporting a defect. The company must process these reports in a structured manner and initiate corrective actions where necessary.
"Active market surveillance" or "post-market monitoring" involves the proactive search for potential defects in products placed on the market. This encompasses not only one's own products, but also competitor products. If a competitor uses the same suppliers, if products exhibit similar design features, or if comparable manufacturing techniques are employed, a defect in a competitor's product may affect your own products in a similar manner.
If field defects are not identified or detected too late, companies risk substantial costs for recalls and punitive fines.
Such market surveillance must be planned, executed, and evaluated in a structured manner. We support you in this process or assume this responsibility on your behalf on a temporary or permanent basis. Contact us to discuss your requirements and identify the optimal solution.
Contact
Require a customized proposal or have questions? Simply contact us.
Mark Haacke
Founder & Managing Director
Compliance Engineering, Type Approval, Functional Safety
For over 25 years, Mark Haacke has combined deep technical expertise with regulatory foresight. He guides manufacturers from the early conceptual phase through to market launch, translating complex regulations into technical implementation during product development and modification, product failure analysis and assessment, and the definition of corrective actions.
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Cristian Olareanu
Owner of CertifEx CE, ATEX, IECEx, and international certifications. Cristian Olareanu assists manufacturers of industrial equipment with product approvals and product compliance—focusing on explosion protection, CE/ATEX/IECEx, and international certifications. From technical documentation to market approval, we draw on more than 15 years of practical experience within manufacturer and test laboratory environments to deliver safe, efficient, and compliant products.
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