Opinion eBike recallMy Insync Urban bike was affected by a recall. The Haake company took care of us in an exemplary manner from the preparation for the pickup to the transport! The communication and accessibility is excellent, always friendly and competent!As a customer, you feel excellently looked after here! Event Recall management 2023
What happened? It was about components on trucks. Through structured market surveillance, a customer had discovered that there were defects in a competitor’s product that led to accidents. Our customer then transferred this error pattern to his own product and checked whether it would also be conceivable for him. Via a well-founded risk assessment, he…
We were approached by the lawyer of a company that markets technical products because there was apparently a defect in a product. The market surveillance authority was already involved and a recall was ordered.
There was a rightly identified risk.
However, the authority has not recognized something: The error occurred because the user manipulated something – and not because the manufacturer put it on the market that way.
When things have to move fast, solid recall management is key. Take advantage of our experience: 069/153 22 51 10
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