Product Recall Manager
Price on request
A product recall creates substantial stress for you and your staff. Numerous tasks must be coordinated that neither belong to routine operations nor were accounted for in resource planning.
Our recall manager assumes coordination of the recall and all relevant resources.
Scope of services per package
| Service | Budget | Balanced | Premium |
|---|---|---|---|
| Contract type | Service contract | Contract for work | Contract for work |
| Consultant level (Junior / Senior) | 80% / 20% | as required | as required – min. 80% Senior |
| Performance guarantee | subject to billing of additional expenditure | limited (additional expenditure billed at daily/hourly rate) | unlimited |
| Payment terms | 25% advance payment, balance monthly (7 days) | 30 days, monthly interim billing | 60 days, installment payment 0.00% interest |
| Liability | none | tbd |
Description
A product recall represents a critical risk to your corporate reputation, accompanied by substantial, unforeseen expenses.
Financial risk escalates due to variable pricing structures from external service providers assisting with the execution of the recall.
At the latest during the invoice audit by your liability insurer, intransparent pricing and billing of hours by your external service providers become a cost risk that directly affects you.
Delegate the complete coordination of your product recall to us—at a fixed price that covers all required activities.
Your Advantages:
- Predictable expenses through a fixed price
- Cost absorption by insurance (subject to the specific policy)
- Short-term availability
- 100% compliance with statutory requirements
- High level of technical expertise alongside established processes and workflows
- Direct point of contact for market surveillance authorities, suppliers, and personnel
- Extensive network of service providers covering all facets of comprehensive recall management
Scope of Services
- Coordination of all activities
- Failure and root-cause analysis
- Authority communication, initial notification, and ongoing correspondence
- Liaison with insurance carriers
- Coordination of customer communications
- Coordination of supplier management – supplier sourcing for rapid spare parts supply
- Coordination of internal activities
- Coordination of corrective measure development
- Coordination of the repair process
- Tracking completion rates and other key performance indicators
- Compilation of lessons learned
Note: Please review our 3 pricing tiers and their corresponding differing scopes of service.
Contact
Require a customized proposal or have questions? Simply contact us.
3 reviews for Product Recall Manager
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Anonymous attendee –
Outstanding!
Unverified purchase. More information
Günter Waidla-Musi –
eBike recall
My Insync Urban bicycle was subject to a recall. Haacke provided exemplary support from preparation for pickup through to transport! Communication and availability were top-tier, consistently professional and competent!
As a customer, you feel exceptionally well supported here!
Unverified purchase. More information
Anonymous attendee –
Prompt processing, rapid communication with the authority. Consequently, no publication in RAPEX. Excellent.
Unverified purchase. More information