Consulting and project work SAF Holland recall – steering damper trailing axles
Complex products and manufacturing processes, tight legal regulations and high customer requirements increase the risk of deviations. Although this risk can never be completely avoided, it can be reduced. This requires solid resources, experience, and processes to best mitigate the effects of a failure.
Our team supports SAF Holland in the implementation of a recall – from risk analysis, advice on communication with authorities and affected customers, to support with a telephone hotline as well as by mail.
For sending customer letters we set up a neutral domain to ensure a clear separation from everyday eMail communication.
Do you also need assistance with a callback? We are the right contact for you for the assessment of the respective facts and an evaluation of whether a serial defect exists as well as the implementation of the recall.